How can we help?
Top questions
Getting started
Does the BBQ need assembling?
No. It arrives ready to use. Unlock it, open it and connect the gas. Opening and connecting takes under a minute, and it heats up in about another minute.
What’s in the box?
The nomadiQ BBQ, a gas hose with pressure regulator, two drip trays, a shoulder strap and the manual. The BBQ weighs 5.6kg.
How hot does it get?
With both controls fully open it reaches about 300°C in the middle of the grates and around 250°C at the sides. On the lowest setting it sits around 200°C. Altitude and the weather make a small difference.
Can I put it on a table?
Yes. The base is designed not to get hot, so you can set it up almost anywhere.
Gas & fuel
Which gas bottle does it use?
The BBQ runs on the green 1 lb (16oz) disposable propane bottles sold as Coleman or Bernzomatic. You’ll find them at most hardware and outdoor stores, supermarkets and petrol stations. One bottle gives you over 3 hours with both burners on high. Butane works too.
The burner won’t light. What should I check?
Make sure the valve is open, the hose and quick couplings are connected properly, and the bottle isn’t empty. If the igniter doesn’t spark, remove the grates and gently clean the contacts with a toothbrush. Still stuck? Get in touch and we’ll help.
Cleaning & care
How do I clean it?
Let it cool, then scrape the grates with the cleaning brush and soak them in warm soapy water. Wipe the inside with kitchen paper and a damp cloth. Drip trays and grates can go in the dishwasher, and a steel sponge shifts anything stubborn on the grates. For the outside, use mild detergent and a soft cloth, never scouring pads or solvents.
Warranty
What does the warranty cover?
5 years on the base and grilling shells, stainless burner tubes, die-cast grates and plastic components (2 years on paint, excluding fading). 2 years on all other parts.
Shipping & returns
How fast do you ship?
Orders are dispatched within 24 to 48 hours. Orders placed on Friday or over the weekend go out on Monday. We ship with NZ Post, and they’ll email and text you tracking.
Can I return something?
If you’re not happy with your purchase, you may be able to return it within 30 days of delivery. Email us for a Return Authorisation number to start a return.
My order arrived damaged or wrong.
Sorry about that. Email hello@nomadiqbbq.co.nz with your order number and a photo, and we’ll sort it out.



